WHO WE CAN HELP

The Grief Centre of Western Australia offers a range of supports for adults, teenagers, and children who are grieving after the death of a loved one. Although our support groups are only for the bereaved, our counselling services are for those experiencing any grief, inluding but not limited to: 
• bereavement (loss of someone’s life)
• divorce/separation (loss of relationship with spouse)
• identity (loss of sense of self, e.g. brain injury, PTSD, etc.)
• childhood abuse/trauma (loss of expected experiences)
• …and so on

WHO WE ARE

The Centre has a team of skilled and experienced counsellors who specialise in providing compassionate grief support.  Our counsellors are qualified in various fields; such as psychology, youth work, art therapy, grief research, end-of-life consultancy and/or traditional counselling.

WHERE

We are available for private sessions with individuals, couples, and families. 
Sessions may occur either:
 • at the premises in Tuart Hill
 • over the phone
 • through video call 
Note: we do not provide outreach counselling at peoples’ homes or organisations

For further information, or to make a booking, please contact us here.

ADDITIONAL INFORMATION

Please note: The Grief Centre is not a crisis centre. If you require emergency or urgent assistance, please call 000. Otherwise, call The Samaritans on 135 247 for crisis phone support 24 hours a day 7 days a week.

Cost: $80/session (1 session is approximately 1 hour)

Be advised that this rate may be reduced for clients who are experiencing financial difficulty.

Cancellation / Failed attendance: A fee may be invoiced to any client who cancels within 24 hours of their appointment or fails to show (this includes first time clients). It is up to the counsellor to invoice this fee at their own discretion. 

Privacy Policy / Terms and Conditions

The Grief Centre of Western Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).  The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
Confidentiality and Liability
The Grief Centre of Western Australia agrees to maintain strict confidentiality between counsellors and clients. All information retrieved during sessions are kept private and secure, separate from individuals’ information relative to their identity (see Personal Information below). Only personal details that can identify individuals are available from our secure system.
Engagement with counsellors with in person, phone, or video sessions implies consent and agreement with these terms and conditions as well as an understanding of this privacy policy.

Personal Information
What is Personal Information and why do we collect it? We collect personal information from clients for the purposes of;
1) Customer Relations Management, such as, sending information to clients
2) Data analysis and comparison (important for reporting to funding organisations and other bodies)
3) Having emergency details to use when deemed appropriate
Personal Information is information or an opinion that identifies an individual.  Examples of Personal Information collect may include: names, addresses, email addresses, and phone numbers. We collect your Personal Information for the primary purpose of providing support to you and complying with funding agreements from third parties.  You may unsubscribe from our mailing/marketing lists at any time by using the unsubscribe button at the bottom of the newsletter emails. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. Where reasonable and practicable to do so, we will collect your Personal Information only from you.  However, in some circumstances we may be provided with information by third parties.  In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. We do not sell, trade, or rent Personal Information details to others. Your Personal Information may be disclosed where we are required or authorised by law to do so. All confidential information received for the purpose of processing any order is electronically stored on a highly secure, password-protected accounting website.  Any and all confidential information we receive over the phone that is hand written on our end is electronically transferred to the afore-mentioned password-protected site and the hard copies are shredded.  All information received on our Grief Centre of WA website is SSL secured and encrypted. Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.  However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may request access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.  If you wish to access your Personal Information, please contact us. In order to protect your Personal Information we may require identification from you before releasing the requested information. This Policy may change from time to time and is available on our website. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: admin@griefcentrewa.org.au or by calling (08) 9444 7659.
Privacy Policy Last Updated: January 2020